Shipping Policy

Last updated: 20 September 2026

Thank you for shopping with Print Joy Digital – Little Gifts. Big Joy.

We want your shopping experience to be simple and enjoyable. This policy explains how we process, dispatch and deliver your orders.

Order Processing

Once your order has been successfully placed and payment has been confirmed, it will be prepared for dispatch.

Processing times may vary depending on the product and fulfilment location. The estimated delivery information available on the product page or at checkout should provide the most relevant estimate for your order.

You will receive a confirmation email after placing your order and, where available, a dispatch notification when your order is on its way.

Delivery Times

Estimated delivery times are provided at checkout where available.

Please note that delivery estimates are not guaranteed unless specifically stated. Occasionally, circumstances outside our control may cause delays, including courier disruptions, severe weather, public holidays, customs processing or unusually high seasonal demand.

Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the products ordered, delivery destination and shipping method.

Where free delivery is available, this will be clearly indicated on our website or during checkout.

Where We Deliver

Available delivery destinations will be shown during checkout.

Shipping availability can vary depending on the product and destination. If we're unable to deliver an item to your address, we'll let you know where reasonably possible.

Multiple Packages

Print Joy Digital offers a variety of products, and some items may be dispatched from different fulfilment locations.

If you purchase multiple products, they may therefore arrive separately or on different days.

Don't worry if one part of your order arrives before another.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking information to update after receiving your dispatch notification.

Some delivery services and destinations may provide limited tracking.

Incorrect Delivery Addresses

Please check your delivery information carefully before completing your purchase.

If you discover an error after placing your order, contact us as soon as possible. We'll try to update the details where possible, but we cannot guarantee changes once an order has been processed or dispatched.

Additional delivery charges may apply if an order needs to be resent because an incorrect or incomplete address was supplied.

Delayed or Lost Orders

If your order hasn't arrived within the expected delivery period, please contact us with your order number.

We'll investigate the shipment and, where necessary, contact the relevant fulfilment or delivery provider.

If an order is confirmed as lost, we'll arrange an appropriate resolution, which may include a replacement or refund depending on the circumstances and your applicable consumer rights.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.

Please provide your:

Order number, a brief description of the problem, and clear photographs of the product and packaging where appropriate.

We'll review the issue and arrange an appropriate solution in accordance with our Return & Refund Policy and your statutory consumer rights.

International Shipping

Where international delivery is available, orders may be subject to local customs procedures, import duties, taxes or other charges.

Where these charges haven't already been collected at checkout, they may be payable by the recipient.

International orders may also take longer to arrive because of customs processing or local delivery conditions.

Unclaimed or Returned Packages

If a package is returned to us or our fulfilment provider because it was unclaimed, refused or could not be delivered, please contact us.

We'll review the circumstances and explain the available options.

Additional delivery charges may apply if an order needs to be shipped again due to incorrect customer-provided delivery information.

Contact Us

If you have any questions about shipping or need help with an order, please contact us through our website and include your order number.

Print Joy Digital
Email: support@printjoydigital.com

Little Gifts. Big Joy. ❤️