FAQs

Frequently Asked Questions

Welcome to our FAQ page. We create personalized gifts made using the names, dates, ages, messages, photos, and other details you provide. From mugs and apparel to prints, keepsakes, and jewelry, every item is designed to make your gift feel personal.

What can I personalize?

Personalization options vary by product. Depending on the design, you may be able to add a name, age, special date, year, personal message, relationship, location, interests, photo, or other details.

The available personalization fields are shown on each product page.

Can I enter my own date?

Yes. Where a design includes a date, you can enter your own special date, such as a birthday, wedding date, anniversary, graduation date, memorial date, or another meaningful occasion.

Please enter the date exactly as you would like it to appear.

Can I choose any age?

Yes. Products that include an age can normally be personalized with the age you provide.

For example, a birthday design may be customized for a 30th, 40th, 50th, 60th, 70th birthday, or another age.

Can I add my own message?

Yes, where the product offers a message field.

Examples include:

“Happy 50th Birthday!”

“25 Years Together”

“Best Dad Ever”

“Forever in Our Hearts”

“Here’s to the Next Adventure!”

Please check the character limit shown on the product page.

Can I upload my own photo?

Yes, photo-personalized products will include an upload option.

For the best result, please use a clear, high-quality photograph where the person or pet is easy to see.

What type of photo works best?

We recommend a clear, well-lit photo with the subject facing toward the camera. Avoid very blurry images, heavily filtered photos, screenshots, or photographs where the face is extremely small or covered.

Better photos usually produce better personalized artwork.

Will my artwork look exactly like my photograph?

Not necessarily. Some of our products use a stylized, illustrated, cartoon, or caricature-inspired appearance.

The purpose is to create a fun personalized representation rather than an exact photographic reproduction. Small differences in facial features, colors, positioning, or artistic details may occur.

Can I personalize a gift without uploading a photo?

Yes. Many products can be personalized using names, dates, ages, messages, initials, or other information without requiring a photograph.

Check the individual product page for the available options.

Can I personalize products for couples or families?

Yes. Selected designs can be personalized for couples, families, parents, grandparents, friends, and other relationships.

Some products may also allow multiple names, dates, or photos.

Can I personalize pet gifts?

Yes. Selected designs can be created using your pet's photo, name, or other information.

Can I change the wording on a design?

Where editable text fields are provided, yes.

Some decorative elements or wording may be part of the original design and cannot be changed unless the product page specifically offers that option.

How do I make sure my personalization is correct?

Please review all information carefully before placing your order.

Check:

Names and spelling
Dates
Ages
Personal messages
Photo selection
Capitalization
Any additional instructions

We create your item using the information you submit, so it is important that everything is correct before checkout.

Can I change my personalization after ordering?

Because personalized orders may enter production quickly, changes cannot be guaranteed once production has started.

If we are still able to make the requested change, we will do our best to help.

Will I receive a proof before my item is made?

If a product includes a proof or approval stage, this will be stated on the product page.

Products that do not specifically mention a proof may be sent into production using the personalization details submitted with your order.

How long does a personalized order take?

Personalized products require production time before they are shipped.

Estimated production and delivery information is shown on the relevant product page and/or during checkout.

Please remember that production time and shipping time are separate.

Do you offer rush orders?

Rush or expedited options may be available for selected products.

If available, the option will appear on the product page or during checkout.

We recommend ordering personalized gifts as early as possible for birthdays, anniversaries, weddings, Christmas, and other important occasions.

Where do you ship?

We currently ship within the United States only.

We do not currently offer international shipping.

What currency are your prices in?

All prices on our store are shown in U.S. dollars (USD) unless otherwise stated.

How much is shipping?

Shipping costs, where applicable, are calculated and displayed during checkout based on your order and delivery address.

Any free-shipping promotions will be clearly displayed on our website when available.

How can I track my order?

When tracking is available, you will receive tracking information after your order has shipped.

Please allow some time for the shipping carrier to update the tracking information after the label has been created.

My tracking says delivered, but I don't have my package. What should I do?

First, check around your property, mailbox, building reception area, household members, and neighbors.

Carriers may occasionally mark a parcel as delivered shortly before it physically arrives.

If you still cannot locate the package, contact the shipping carrier and then contact us so we can help you review the situation.

What happens if my item arrives damaged?

Please contact us as soon as possible and include your order number along with clear photographs showing the damaged item and packaging.

We will review the issue and determine the appropriate solution.

What if my personalized item contains a mistake?

If we made an error and the finished product does not match the personalization information you submitted, please contact us with your order number and photographs of the item.

We will review the issue and work with you to resolve it.

What if I entered the wrong name, date, age, or message?

Customers are responsible for checking personalization details before submitting an order.

If the item has already been produced using the information provided, we may not be able to offer a free replacement.

Please contact us as quickly as possible if you notice an error after ordering.

Can I return a personalized product?

Because personalized products are made specifically for you, they generally cannot be returned or exchanged simply because you change your mind.

However, if your item arrives damaged, defective, or incorrect due to an error on our part, please contact us.

Please see our Refund Policy for complete details.

Can I cancel my order?

If production has not started, cancellation may be possible. Once a personalized item has entered production, cancellation may no longer be available.

Are colors exactly the same as they appear on my screen?

We try to represent our products as accurately as possible, but colors may vary slightly between screens and the finished printed product.

Different monitors, phone displays, printing methods, materials, and lighting can all affect how colors appear.

Will the design look exactly the same on a mug, T-shirt, print, and other products?

The artwork may be adjusted slightly to suit the shape and printable area of each product.

For example, a mug may use a more compact version of a design than a large wall print.

This helps us create the best possible appearance for each product.

Can the same personalized design be used on several products?

Selected designs may be available on multiple products such as mugs, T-shirts, prints, cushions, and other gifts.

Where available, you can purchase additional products featuring the same or similar personalized artwork.

What sizes do you offer?

Available sizes depend on the product.

For clothing and other size-dependent products, please check the size guide on the product page before ordering.

How should I care for my personalized item?

Care instructions vary by product.

Please follow the instructions provided on the product page, product label, packaging, or care information supplied with your order.

Can I use a photo of another person?

You should only upload photographs that you have the right or permission to use.

By submitting an image, you confirm that you have the necessary rights or permission to use it for your personalized product.

Can you use celebrity photos, logos, sports team logos, movie characters, or copyrighted images?

We may be unable to reproduce copyrighted, trademarked, or otherwise protected material without authorization.

We reserve the right to decline personalization requests that may infringe another person's intellectual property rights.

Can I send special instructions?

Where available, you can use the personalization or special-instructions box on the product page.

We will try to follow reasonable requests, but requests outside the options offered for a particular design cannot always be guaranteed.

Are personalized gifts suitable for every occasion?

Our products can be customized for many occasions, including birthdays, anniversaries, weddings, engagements, retirement, graduations, family celebrations, friendships, memorials, pets, Christmas, Valentine's Day, Mother's Day, Father's Day, and many other special moments.

Do you offer gift messages?

Where a gift-message option is available, you can enter your message during the ordering process.

Availability may vary depending on the product.

Do you include prices inside the package?

Packaging and fulfillment may vary depending on the product. If you are sending an order directly to someone as a gift, check the information available during checkout or contact us if you have a specific concern.

Can I order more than one?

Absolutely. You can order multiple personalized gifts.

Each item that requires different personalization should be completed with the correct information for that recipient.

Do you offer discounts for larger orders?

From time to time, we may offer bundle discounts, quantity discounts, or special promotions. Any current offer will be displayed on the website or product page.

How do I contact you?

If you need help with an order or have a question about personalization, please use our Contact Us page.

When contacting us about an existing order, please include your order number so we can help you more quickly.

Still have a question?

We're happy to help. Visit our Contact Us page and send us your question before ordering if you're unsure about a photo, date, message, or personalization request.