Return & Refund Policy

At Print Joy Digital, we want you to be happy with your purchase. Many of our products are made to order by our production partners, so please read the following policy before making a purchase.

Returns

For eligible products, you may request a return within 14 days of receiving your order. Please contact us before returning any item so we can provide the correct return instructions.

To be eligible for a return, your item should be returned in its original condition, unworn or unused, with any original packaging where applicable.

Please do not send products directly back to the address shown on the parcel without contacting us first, as some of our products are fulfilled by different production partners.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, misprinted or you receive the wrong product, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the problem

• Clear photographs of the item and, where relevant, the packaging

Once we've reviewed the issue, we'll arrange an appropriate solution, which may include a replacement or refund.

Change of Mind

If you change your mind about an eligible non-personalised product, please contact us within 14 days of receiving it.

Unless the product is faulty, damaged, incorrect or otherwise covered by your statutory rights, you will normally be responsible for the cost of returning it.

Certain products may be excluded from change-of-mind returns where permitted by law, such as certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

Made-to-Order Products

Many Print Joy Digital products are created only after an order is placed. However, being made to order does not automatically remove your statutory cancellation or return rights.

Where a product is genuinely personalised or made to your individual specifications, different cancellation rights may apply. Any such exceptions will be clearly stated where applicable.

Exchanges

The quickest way to obtain a different item, size or colour is to contact us. Where a return is available, you may need to return the original product and place a new order.

Please check any available size guides and product information carefully before ordering, particularly for clothing.

Return Shipping

For change-of-mind returns, customers are generally responsible for return postage costs.

If we have supplied an incorrect, damaged or faulty product, please contact us before returning it so we can provide appropriate instructions.

Refunds

Once an eligible return has been received and assessed, we will notify you about your refund.

Approved refunds will be returned to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Where required by applicable consumer law, eligible standard outbound delivery charges will also be refunded.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Because many of our products enter production shortly after an order is received, we may not always be able to stop production or shipment. This does not affect any cancellation rights you may have under applicable consumer law.

Lost or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will check the order and delivery information and work with the relevant production or delivery partner to resolve the issue.

Contact Us

If you have any questions about a return, refund or problem with an order, please contact us through the Print Joy Digital contact page or reply to your order confirmation email.

Please include your order number so we can assist you as quickly as possible.

Print Joy Digital
Little Gifts. Big Joy. ❤️

Your statutory rights are not affected by this policy.