Privacy policy
Privacy Policy
Last updated: 20 September 2026
At Print Joy Digital, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, place an order or otherwise interact with us.
Information We Collect
When you visit our store, place an order, contact us or use our services, we may collect information such as your name, billing and delivery address, email address, telephone number, order and transaction information, products you purchase, communications with us, and technical information about how you access and use our website.
Payment transactions are processed by our payment providers. We do not generally receive or store your complete payment-card details.
How We Use Your Information
We may use your personal information to:
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Process and fulfil your orders.
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Arrange production, packaging and delivery.
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Communicate with you about your purchases.
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Provide customer support and handle returns, refunds or complaints.
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Maintain our business and financial records.
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Prevent fraud and protect the security of our store.
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Improve our website, products and customer experience.
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Comply with our legal, tax and regulatory obligations.
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Send marketing communications where you have consented or where otherwise permitted by applicable law.
Where UK data-protection law applies, our lawful bases for processing may include performing our contract with you, complying with legal obligations, pursuing our legitimate business interests and obtaining your consent where required.
Shopify
Our online store is powered by Shopify. Shopify provides the e-commerce platform that enables us to sell our products and services to you.
When you use our store, Shopify may process information about you to provide its services, operate the checkout and payment systems, maintain security and perform other functions described in Shopify's own privacy documentation.
Production and Fulfilment Partners
Many Print Joy Digital products are produced on demand. To fulfil your order, we may share the information necessary to manufacture and deliver your purchase with the production partner responsible for that particular product.
Our production and fulfilment partners may include Gelato, Printify and OwnPrint.
Information shared may include your name, delivery address, contact information and relevant order details. We only provide information reasonably necessary for the production and fulfilment of your order.
Delivery Providers
We may share necessary information with postal services, couriers and other delivery providers so that your order can be delivered to you.
The particular delivery company used may depend on the product, production location and delivery destination.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the store, remember preferences, understand how visitors use the website, improve our services and, where applicable, provide advertising or marketing.
Where required, you will be given choices regarding non-essential cookies.
Marketing
If you choose to receive marketing communications from us, we may use your contact information to send you information about Print Joy Digital products, offers and news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the message.
Withdrawing marketing consent will not prevent us from sending necessary communications relating to orders you have placed.
Sharing Your Personal Information
We do not sell your personal information.
We may share information with service providers where reasonably necessary to operate our business, including Shopify, payment processors, production and fulfilment partners, delivery companies, website and technology providers, and professional advisers.
We may also disclose information where required to comply with applicable law, enforce our legal rights or respond to lawful requests from public authorities.
International Transfers
Some of our service providers and production partners may operate outside the United Kingdom.
Where personal information is transferred internationally and UK data-protection law requires safeguards, appropriate measures will be used to protect that information.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including processing orders, providing customer service, maintaining appropriate business and tax records, resolving disputes and meeting our legal obligations.
Different types of information may therefore be retained for different periods.
Your Privacy Rights
Depending on where you live and the applicable law, you may have rights regarding your personal information. These may include the right to request access to your information, have inaccurate information corrected, request deletion in certain circumstances, restrict or object to certain processing, request data portability where applicable, and withdraw consent where processing is based on consent.
These rights are subject to applicable legal requirements and exceptions.
Children's Privacy
Our store is not intended to knowingly collect personal information directly from children who are not legally able to provide the relevant consent. If you believe a child has provided personal information to us improperly, please contact us.
Security
We take reasonable organisational and technical measures to protect the personal information under our control. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements or privacy practices.
The latest version will be published on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy, would like to exercise your privacy rights or have concerns about how we handle your personal information, please contact:
Print Joy Digital
Email: support@printjoydigital.com
If you are in the UK and are not satisfied with how your privacy concern has been handled, you may also have the right to complain to the Information Commissioner's Office (ICO).
Information Commissioner's Office
Print Joy Digital
Little Gifts. Big Joy. ❤️